Return & Refunds Policy : Return Your Product

Because every item in our store is custom-made to order specifically for you, we cannot accept returns or process exchanges for buyer’s remorse, incorrect size selections, or wrong color choices.
However, we stand by the quality of our products. If there is an issue with your order caused by a manufacturing error or shipping problem, we would gladly offer a replacement or a refund.

What is Covered (Eligible for Refund or Free Replacement) ?
You are eligible for a reshipment or a refund if your order meets any of the following criteria:

• Damaged or Defective: The product arrives with a manufacturing defect, such as a warped print, an ink issue, or physical damage.

• Misprinted: The design is incorrect, placed improperly, uses the wrong colors, or you received the completely wrong item.

• Lost in Transit: Your package never arrives and is declared lost by the carrier.
   

What is Not Covered (Ineligible Claims) ?
We cannot offer refunds, returns, or reshipments in the following scenarios:

• Wrong Size or Color: The incorrect size or color was selected during checkout. (Please refer to our sizing charts carefully before placing an order).

• Buyer’s Remorse: You changed your mind after receiving the product.

• Incorrect Shipping Address: An incorrect or insufficient shipping address was provided at checkout.

How to Submit a Claim :
All claims for lost packages or quality issues must be submitted within 30 days of the delivery date (or the estimated delivery date for packages that never arrived). Claims submitted outside of this window cannot be honored.
To submit a claim:

1. Contact our support team with a detailed description of the issue at howdy@thedrinc.com

2. Include a clear photograph of the affected product showing the defect. If multiple items with the same design are affected, please provide a single photo showing all defective items together.
    

Returned or Unclaimed Packages
If a package is returned to our facility (for example, due to an invalid address provided at checkout) or goes unclaimed at customs, we will notify you via email. We can arrange a reshipment, but you will be responsible for the new shipping charges. If you do not claim a returned item and arrange for reshipment within 30 days, it will be donated to charity and can no longer be reshipped.